Returns and Exchanges – La Ville

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Returns and Exchanges

Online Returns

If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return (LAST CHANCE merchandise is not eligible for return or exchange).

  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored. 
  • The merchandise must be in its original condition, unworn, with all tags still attached.
  • We do not refund shipping charges.
  • We do not accept returns on custom-made or special order items, undergarments, or LAST CHANCE merchandise. These types of items are final.
  • We do honor exchanges only on special order merchandise processed within 14 days of receipt.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

Please contact us at hello@shoplaville.com or by phone 1-(636) 220-1222 to receive and Return Authorization Number to include in the return package. Then send to:

La Ville
Attn: Online Returns
15848 Fountain Plaza Drive
Ellisville, MO 63017

Online Exchanges

If you would like to exchange an item for another color or size, please contact us via email hello@shoplaville.com or by phone 1-(636) 220-1222 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). We will ship the exchange to you at our expense (does not apply to international orders).

Tips for Returning or Exchanging Merchandise

  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 1-(636) 220-1222 or e-mail us at hello@shoplaville.com.

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